Returns

Unopened jars

You can return an unopened, sealed jar within [return window, e.g. 14 days] of delivery for a refund of the jar price. [Confirm return window and who pays return postage.]

Opened jars

For hygiene and freshness reasons we cannot take back opened jars. If something is wrong with your jar, tell us and we will sort it out.

Damaged or wrong item

If your order arrives damaged or not as ordered, contact us with your order number and a photo. We will replace it or refund you.

Refunds

Refunds go back to the original payment method within [refund time] of us receiving the return.

How to start a return

Get in touch through the contact page with your order number.